bdee Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how bdee ("bdee", "we", "us", "our") collects, uses, stores, and protects personal information provided by or collected about users ("you", "your", "Player") of the bdee online casino and sports betting platform available at bdee.bet ("the Platform"). This Policy applies to all personal data processed in connection with your registration, account management, gameplay, deposits, withdrawals, and any other interaction you have with the Platform.

By registering an account with bdee or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform as a whole.

2. Our Core Privacy Commitments

The following principles summarise how bdee approaches player data. Full detail for each area is provided in the relevant sections of this Policy below.

3. Information We Collect

bdee collects personal information from you in several ways: directly (information you provide when you register or use the Platform), automatically (information collected by our systems when you access the Platform), and from third parties (such as payment processors and identity verification services). The categories of information we collect are described below.

3.1 Information You Provide Directly

When you register for a bdee account or interact with the Platform's features, you may provide the following types of personal information:

• Registration details: your full name, date of birth, Bangladeshi mobile number (used as your primary account identifier), and a secure password of your choosing
• Identity verification (KYC) documents: government-issued photo ID (National ID card, passport, or driving licence), proof of address, and any additional documents required to verify your identity and age
• Payment information: your bKash, Nagad, Rocket, or Upay mobile wallet number; Bangladeshi bank account details (where applicable); and records of deposits and withdrawals processed through your account
• Communications: messages, enquiries, or complaints you submit to bdee's support team via live chat, email, or any other communication channel offered on the Platform
• Responsible gaming information: deposit limits, session time preferences, or self-exclusion requests you submit through the Platform's responsible gaming tools

3.2 Information Collected Automatically

When you access bdee.bet, our Platform automatically collects certain technical and usage data, including:

• Device and browser information: device type, operating system, browser type and version, screen resolution, and language settings
• Network and location data: IP address, mobile network operator (e.g. Grameenphone, Robi, Banglalink), and approximate geographic location derived from your IP address
• Platform usage data: pages visited, game sessions initiated, betting history, session duration, login timestamps, and in-platform navigation patterns
• Cookie data: session cookies and functional cookies necessary for the Platform to operate correctly. See Section 10 of this Policy for full details on our cookie use.

3.3 Information from Third Parties

bdee may receive personal information about you from third-party service providers in limited circumstances. This includes identity verification data from KYC providers, fraud risk signals from payment processing partners (bKash, Nagad, Rocket), and account history information from responsible gaming databases where you have previously registered a self-exclusion. We use this third-party data solely for the purposes of verifying your identity, processing payments, and meeting our responsible gaming obligations.

4. How We Use Your Information

bdee uses the personal information collected from you for the following purposes only. We do not use your data for any purpose not listed here without obtaining your separate, explicit consent first:

• Account creation and management: to register your bdee account, verify your identity and age, manage your account settings, and maintain an accurate record of your activity on the Platform
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or Bangladeshi bank transfer, to verify payment method ownership, and to maintain a complete record of all financial transactions on your account
• Customer support: to respond to your account queries, process complaint escalations, and provide technical assistance via our 24/7 live support team
• Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, multi-accounting, and other forms of platform abuse that may harm you or other players
• Responsible gaming: to monitor gaming patterns for signs of problem gambling, to apply deposit limits or session reminders you have requested, and to process self-exclusion requests in accordance with our Responsible Gaming policy
• Platform improvement: to analyse aggregated, anonymised usage data to improve game selection, performance, and the overall user experience on bdee
• Marketing communications: where you have opted in, to send you information about bdee promotions, bonuses, and new game releases relevant to your preferences. You may opt out of marketing communications at any time by contacting [email protected].

5. Legal Basis for Processing Personal Data

bdee processes your personal data on the following legal bases. At least one legal basis applies to every processing activity described in this Policy:

• Contract performance: processing necessary to register your account, execute your gameplay, and process deposits and withdrawals — this forms the core of our service agreement with you
• Legal obligation: processing required to comply with applicable law, including anti-money-laundering obligations, KYC requirements, and responsible gaming regulations
• Legitimate interests: processing for fraud prevention, platform security, and analytics — where our interests in protecting the Platform and its users are not overridden by your privacy interests
• Consent: processing for optional marketing communications and personalised promotional offers — you may withdraw this consent at any time without affecting the lawfulness of prior processing

6. Sharing Your Information with Third Parties

bdee does not sell your personal data. We share your information with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

6.1 Service Providers

bdee engages trusted third-party service providers to assist in operating the Platform. These providers process your data strictly on our behalf, under written data processing agreements that prohibit them from using your data for their own purposes. Current categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the minimum data necessary to authenticate and process your deposit or withdrawal transactions
• Identity verification (KYC) providers: certified third-party KYC services that verify the authenticity of your identity documents and confirm your age and Bangladesh residency
• Game software providers: Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, and other certified game studios receive session and bet data necessary to deliver and settle the games you play
• Technology and hosting providers: cloud infrastructure and security service providers that host the Platform's servers and provide DDoS protection, SSL certificate management, and related services

6.2 Legal and Regulatory Disclosures

bdee may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other competent authorities where we are required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or serious harm to you or others. Any such disclosure will be limited to the minimum data necessary to comply with the legal obligation or address the identified risk.

7. Payment Data and Financial Information

bdee treats payment and financial data with the highest level of care. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or a Bangladeshi bank transfer, we collect only the data necessary to process and verify the transaction: your registered mobile wallet number or bank account number, the transaction amount in Bangladeshi Taka (৳), the transaction timestamp, and a reference number provided by the payment provider. Full payment credentials (such as your bKash PIN or internet banking password) are never transmitted to or stored on bdee's servers — these are handled exclusively through the payment provider's own secure systems.

All financial transaction records associated with your account are retained for a minimum of five years from the date of the transaction, in accordance with anti-money-laundering record-keeping requirements. These records are accessible only to authorised bdee compliance personnel and to relevant authorities upon lawful request.

8. Cookies and Tracking Technologies

bdee uses cookies and similar browser-based tracking technologies to ensure the Platform functions correctly and to improve your experience. We do not use third-party advertising cookies or cross-site tracking technologies that follow you beyond bdee.bet.

Types of Cookies We Use

• Strictly necessary cookies: required for the Platform to function. These include session cookies that keep you logged in during your gameplay session and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking the Platform.
• Functional cookies: used to remember your preferences such as language selection, display settings, and responsible gaming tool configurations so that you do not need to reset them on every visit
• Analytics cookies: anonymised, aggregated data about how players navigate the Platform, used solely to identify performance issues and improve the user experience. These analytics are processed using bdee's own internal analytics infrastructure and are not shared with third-party analytics platforms.

You can manage cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using the core Platform features, but may affect certain preference settings. Disabling strictly necessary cookies will prevent the Platform from operating correctly.

9. Data Retention

bdee retains your personal data for as long as your account remains active and for a period thereafter as required by law or as necessary to resolve disputes, enforce our Terms & Conditions, or meet our anti-money-laundering obligations. The general retention periods applicable to different categories of data are as follows: account registration data is retained for the duration of account activity plus five years; financial transaction records are retained for a minimum of five years from the date of the transaction; KYC and identity verification documents are retained for five years from the date of account closure or last transaction, whichever is later; communications with customer support are retained for two years.

When personal data is no longer required for any of the above purposes, bdee will securely delete or anonymise it in accordance with our data retention schedule. Anonymised or aggregated data (data from which all personal identifiers have been removed) may be retained indefinitely for internal statistical and analytical purposes, as it no longer constitutes personal data.

10. Your Privacy Rights

As a bdee player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with your full name, registered mobile number, and a description of the right you wish to exercise. We will acknowledge your request within 3 business days and aim to fulfil it within 30 days:

• Right of access: you may request a copy of the personal data bdee holds about you, along with information about how it is used and with whom it has been shared
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it
• Right to erasure: in certain circumstances, you have the right to request the deletion of your personal data. This right is subject to legal retention requirements — we cannot delete transaction records that we are legally required to retain.
• Right to restrict processing: you may request that we limit how we use your personal data in certain circumstances, for example while a rectification request is being investigated
• Right to object: you have the right to object to processing of your personal data where we are relying on legitimate interests as the legal basis, and to opt out of direct marketing communications at any time
• Right to withdraw consent: where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal

bdee will not charge a fee for exercising any of the above rights. We may request additional identification before processing a rights request to protect against unauthorised access to your data. If we are unable to fulfil a request, we will explain why in writing.

11. Data Security Measures

bdee implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: TLS/SSL encryption for all data in transit between your device and our servers; AES-256 encryption for sensitive data stored at rest; role-based access controls limiting bdee employee access to personal data on a strict need-to-know basis; regular security audits and penetration testing of the Platform's infrastructure; automated fraud detection systems that monitor for abnormal account activity in real time; and secure data centres with physical access controls.

Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bdee will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

12. Children's Privacy

The bdee Platform is strictly intended for adults aged 21 and above. bdee does not knowingly collect personal information from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without verifiable parental consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on bdee, please contact us immediately at [email protected] so we can investigate and act promptly.

13. Third-Party Links and External Services

The bdee Platform may contain references to or integrations with third-party services (such as game providers and payment processors). These third parties operate under their own privacy policies, and bdee is not responsible for the data practices of third-party providers. We recommend reviewing the privacy policies of any third-party service you interact with in connection with your use of bdee.

14. Changes to This Privacy Policy

bdee reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will publish the updated Policy on this page with a revised effective date. We encourage you to review this Policy periodically. Your continued use of the Platform after the updated Policy has been published constitutes your acceptance of the revised terms. If the changes materially affect how we process your personal data, we will notify registered players directly where possible.

15. Contact Us About Your Privacy

For all privacy-related enquiries, data access requests, correction requests, deletion requests, or complaints about how bdee handles your personal data, please contact our privacy support team. We are committed to responding to all privacy requests within 3 business days and resolving them within 30 days of receipt.

Email: [email protected]